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The course curriculum is outlined below:
Introduction to Six Sigma
- Introduction to Process Improvement
- History of Six Sigma (and Lean)
- Definition of Six Sigma (and Lean)
- Introduction to the DMAIC Process Improvement Methodology
Define the Improvement Opportunities
- Develop a Project Charter
- Critical To Quality (CTQ) Requirements
- As-Is Processing and Value Stream Mapping
Measure Your Performance
- Decide what to measure (Indicator)
- Identification of output, input and process variables
- Develop Operational Definitions
- Data Collection Plan /Matrix
- Measurement System Analysis (MSA) and Gage Repeatability and Reproducibility
- Capability Analysis
- Data Display
Analyze Your Opportunities
- Identification of Potential Root Cause
- Brainstorming, Fish bone Diagram, 5 whys,
- Root Cause Analysis
- Correlation, Regression, Failure Modes & Effect Analysis (FMEA)
- Root Cause Validation and Prioritization
- Hypothesis Testing
Improve Your Performance
- Potential Solution Identification and Generation
- Brainstorming, Affinity Diagram, Benchmarking
- Evaluation and Selection of Potential Solutions
- Priority Matrix, Solution Selection Matrix, Cost / Benefit Analysis
- New Process Roadmap Development
- To-Be Process Mapping, FMEA / Risk Identification “To Be” Process
- Pilot Solution
- Implementation Plan
- Stakeholder Management and Communications Plan, Training Plan
Control Your Performance
- Develop Standards and Procedures Documentation
- Launch Implementation
- Sustain Performance gains
- Mistake Proofing, Risk Management -FMEA
- Creation of Process Control and Response Plan
- Results Monitoring
- Dashboard Creation
- Finalize and Transfer Project to Process Owner
- Key Lessons Learned
- Opportunities for further improvements and replication