The program emphasizes a practical and theoretical approach to learning, rooted in the knowledge that a combination of the two produces the best outcome for working professionals. The first part of the program is a foundation phase, followed by the more practical post-foundational phases. The modules are designed to achieve the following:
a) Prepare students for professional life by presenting real-life scenarios and problems.
b) Actively aid students in problem-based learning by giving students the opportunity to test theories and techniques in real life situations.
c) Provide students with a cohort of peers and working professionals from whom they can learn inside and outside the classroom.
The main modules in the program cover the following:
Module 1: (Introduction & Guest Interface)
- Food and Beverage (F&B) and Rooms Division (RD):
- Here students start at an operational level, learning about the kitchen production process, familiarizing themselves with essential practical skills such as the basics of hygiene; cooking and cutting techniques; waiting techniques; alcoholic beverages; wine selection; nutrition and wellness, amongst others.
- Guest Experience (GE) and Resources
- This part of the course focuses students on the operational elements of the reception and housekeeping departments, as well as the cost elements associated with these operations.
Module II: (Physical Plant & The Built Environment)
- The Managed Development Process
- Hotel Conceptual Design Tenets
- Site Design Considerations
- Programming & Organization
- Lobby Design & Programming
- Food & Beverage Design & Programming
- Guestroom Design
- Guestroom Floor Design
- Functional Space Programming & Designs
- Back of House Planning & Design
- Plan Critique Techniques
Module III: (Operations & Quality Management)
- Hospitality Operations Management
- Controlling, Evaluating & Performing Daily Operations (PDO)
- Planning and Implementing Business Communication (IBC)
- Quality & Productivity Management in Hospitality Operations
Module IV: (Strategic & Human Capital Management)
- Strategic Hospitality Management (SHM)
- Hospitality Career Paths & Professional Development
- Human Capital and Professional Career Development